Haven Salon & Spa Etiquette

Its a great day at Haven!

DEPOSIT REQUIREMENTS

A credit card on file is required to book a service at Haven Salon, and a non-refundable deposit is required to reserve services. This occurs regardless if  you book an appointment online, over the phone, or in person at the salon. The deposit will be applied to the service at time of check-out. Our Deposit Requirement is 10% of the base service being booked. Deposits will carry over if the appointment is rescheduled and not cancelled. On a case by case basis, in the event of serious illness, emergency, or the like, we may refund the deposit.  Please refer to the 'Cancellations & No-Shows' section for more information on cancellation fees.

ARRIVAL

You are encouraged to arrive 5 minutes prior to your appointment to ensure we can make your time as comfortable as possible and attend to any needs you may have.

LATE ARRIVAL

If you are more than 10 minutes late, the appointment may need to be modified. After 15 minutes of tardiness, the appointment may need to be rescheduled. If you’re running late, please notify Haven as soon as possible. Occasionally a stylist may be running a little behind. We truly respect your time and try to make sure this rarely happens. When it does occur, we will do our best to let you know as soon as possible.

CANCELLATIONS & NO-SHOWS

Appointments are in high demand, and your early cancellation will give another person the opportunity to have access to timely care. This policy enables us to better utilize the availability of our clients and service providers. If you must cancel or reschedule your appointment, please keep in mind that a 24-hour notice is needed by phone, in person, or can be done online. This allows us time to replace that appointment for service providers as well. In the event that we do not hear from you in time, the following service charge will be assessed.

• Less than 24-hour notice for a cancellation will result in a fee equal to 50% of the reserved service amount.
• Appointments made in less than a 24-hour period fall under the less than 24hr time period and will result in a fee equal to 50% of the reserved service amount up to 2 hours prior which will then be considered a "no show" at 100% of the reserved service amount will be charged. 
• In a “no show” situation with no notice of absence before the allotted appointment begins, 100% of the reserved service amount will be charged. If you arrive more than 20 minutes late for your appointment, it is considered a no-show and you will be charged for the services you reserved in total.

We understand that things come up and emergencies arise; in the unfortunate event that one does, please allow as much notice as possible.

Thank you.

Your Haven Team